1Call2Build—Our Blog

Here are some thoughts and insight on our business and the construction industry in general. We update our blog regularly to keep you informed and entertained.

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May 22, 2017

When my Project is Finished, What Kind of Documentation Should I Expect to Receive?

Ask A Pro_8

Q. When my project is finished, what kind of documentation should I expect to receive?

A. Receiving proper documentation of a construction project is critical to both the contractor and the project owner. At a minimum, you should receive the following information from your contractor:

  1.  A list of contractors on the project, with contact information.
  2. Documentation of municipal compliance, including a copy of the Certificate of Occupancy. This also provides the date at which your warranty period begins. Also confirm that the project has filed its EPA Water Runoff Plan/Permit of Termination.
  3. As-built drawings. These are the original drawings marked up showing items changed during construction.
  4. An Operation and Maintenance Manual. This includes all the manuals and warranties of products that were installed in your building. You should also expect to be properly trained on all the different systems in your facility.
  5. Verification that all the punch list items have been completed and surplus materials have been left on site for future repairs, per the contract specifications.
  6. Construction photos should be shared with you throughout the project duration, documenting important installation steps and details. Professional photos taken at the end of your project are useful for future upgrade or expansion planning.

March 31, 2017

Why do I need a responsibility matrix?

Ask A Pro_Equipment

Q. Why do I need a responsibility matrix?

A. When teams collaborate on a project, they can elevate the level of expertise but they almost always make workflow more complex. Defining responsibilities for each team will ensure the project is completed correctly and promptly. In construction, we work with contributors ranging from stakeholders to tradesmen. By using a responsibility matrix early on in project planning, we set ourselves up for clear communication between those moving parts and a smoother, more effective partnership.

A responsibility matrix identifies each element of a project and designates the specific responsibilities of all parties involved. The matrix can be created in a spreadsheet, showing teams across the top and listing activities on the left-hand side. This chart organizes who is responsible for which stage of work and ensures that resources are properly distributed. It streamlines a complex chain of events so that decisions can be made quickly and efficiently, and establishes accountability among team members. In some cases, the responsibility matrix can determine whether there are enough resources to complete a project in the allotted time. Taking the time to clearly define responsibilities can help find opportunities to save time and money, as well.

February 28, 2017

What Price Trends are you Seeing in Commercial Construction?

Ask A Pro_Steel Building
Q. What price trends are you seeing in commercial construction?

A. On the heels of oil, many construction-related commodities have experienced significant declines in price over the past two years, including at times up to a 30% decrease for asphalt and No. 2 diesel, and nearly 15% decrease for iron and steel. These decreases don’t reflect construction material price trends across the board – other products such as glass, cement and construction sand, gravel and stone are experiencing modest increases in price – however on average, we remain at historically low material price levels.

That said, materials are only one component of overall construction costs. Subcontractors still have difficulty finding skilled labor, affecting wages and ultimately fueling increases in overall construction costs year over year. While we’ve become accustomed to labor shortages in our region, this lack of skilled construction labor is now prevalent throughout the U.S., and reflects an overall migration from technical education and an increase in more sophisticated projects. Work is now more complex due to sustainability measures, expanding building codes, and technology. Aging plumbers, electricians, framers and HVAC subcontractors are all in demand, without sufficient apprentices in the ranks to take over soon.


December 16, 2016

What’s the Difference Between an Architect and a Designer/Draftsman?


Q: What’s the difference between an architect and a designer/draftsman?

A: There is a place and context for both architects and designers (or draftsmen). Both can design aesthetically, and both can create a workable vision from your concepts. However, while a designer may have some education and training as an architect, they have not taken or passed the Architect Registration Exam and completed state licensing to legally call themselves an architect. It’s similar to passing the Bar examination for the legal profession, with fairly low passing rates (around 65%) that weed out those who haven’t thoroughly prepared to take on legal responsibility for their work.

What’s in a credential? From a purely economic standpoint, architects are trained to maximize the programming of your new surroundings, making your design investment more profitable in the long run. They ensure structural integrity and code compliance, and are trained to maximize energy and operational efficiency. Architects recommend the best materials and methods for construction, and monitor construction practices throughout the life of the project – keeping an eye on your capital investment.

Architectural designers can be an invaluable resource when working side-by-side with a licensed architect, but ultimately there are significant reasons why architects have earned the right to officially sign and seal their plans.


November 7, 2016

What’s the Difference Between Quality Assurance and Quality Control?


Q.  What’s the difference between Quality Assurance and Quality Control?

A.  Preventing mistakes and poor workmanship is more time and cost effective than correcting them. With that in mind, Quality Assurance identifies weaknesses and threats, and mitigates issues before they arise. Quality Assurance is setting standards, programs and processes.

Consolidated has developed two comprehensive Quality Assurance programs: Safety, Quality, Production (SQP) and Warranty. With SQP, metrics have been identified, and all trade foremen on our project sites hold daily morning goal setting meetings per these metrics. Hazards are identified and the stage is set for a synchronized team to perform at its highest level. Additionally, Consolidated’s full service Warranty Program provides objective guidance and constant feedback on areas of improvement. Where other warranty programs are an afterthought of the project, Consolidated’s program turns the tables on warranty, making it proactive. Through internal warranty bulletins and presentations, the warranty manager highlights real-world experience and challenges with new products and methods. Pre-installation meetings with subcontractors allow him to “begin with the end in mind” by setting quality expectations and discussing areas of concern.

On the other hand, but equally important, Quality Control is the activity which monitors and verifies adherence to pre-defined standards and corrects defects. Quality Control is the inspection, the report, and the corrective action. In construction, continuous Quality Control measures are critical in identifying a sub-standard final product. The interconnectedness of the structure, mechanical systems and finishes means that poor quality in one area can affect the quality and outcome of all subsequent trades.

Consolidated’s project superintendents are expected to check all subcontractors’ work early, while corrections in quality are easy to fix. Then, quality checks continue daily throughout the life of the project. Our superintendents also complete phased punch lists in addition to a final project punch list. Phased punch lists ensure quality checks immediately after each subcontractor’s portion of the work is complete – before they leave the site, when corrections are simpler. To an even higher degree of critical review, our Safety and Construction Operations leaders personally visit project sites, unannounced, to audit site operations and inspect quality.

Quality Control is only as good as the Quality Assurance program that defines it. A commitment to quality at the organizational level, project design and estimate level, and work site level must all be in place, with expectations set and resources available to implement the program. Builders committed to proactive quality and cost effectiveness will illustrate their Quality Control measures and their Quality Assurance program.